From £299/mo
Support Agent
Your Support Agent handles inbound customer queries across email and live chat, resolves common issues using your knowledge base, and escalates anything it cannot handle to your team with full context. It works 24/7, reducing ticket volume and response times.
Schedule
24/7 real-time. Escalation within 2 minutes. Daily resolution report.
Integrations
ZendeskIntercomFreshdeskSlackEmail
Every Monday you get
142 tickets handled last week. 89% resolved without human help. Average response time: 47 seconds. 16 escalated to your team with full context.
What it does
- Email and live chat query resolution
- Knowledge base integration for accurate answers
- Smart escalation with full conversation context
- Ticket categorization and priority tagging
- Response time under 60 seconds on average
- Monthly reporting on resolution rates and common issues
Built for
- SaaS companies with growing ticket volume
- E-commerce businesses that need 24/7 customer coverage
- Service businesses where response time directly affects revenue